Q:  Where are you located?  What are your hours?
A: Our Pagedale office, distribution warehouse and donation drop-off location is 6728 Page Ave., Pagedale, MO 63121. We are located just past Fergerson Ave. and the 24:1 Movie Theater, in the same strip as the 24:1 Coffee House and Cafe.  Our Pagedale location is open Monday through Friday 9-3 and Saturday 9-12.

Our Soulard location is at 1809 S. 8th St., St. Louis, MO 63104 in partnership with Historic Trinity Lutheran Church. The entrance is located on 8th Street just south of the church in the school building, please ring the door bell and wait for someone to open the door for you. This location is has lots of stairs and is not handicap accessible. Our Soulard location is open Tuesday, Wednesday and Thursday from 9-12.

Our House Springs location is located at 4577 Hunter Lane, House Springs, MO 63051. This location is open Monday through Thursday 9-12. Donations and volunteers are welcome any time during business hours, donations can be dropped off in the back of the building.

Our Crystal City location is located at 115 Mississippi Ave., Crystal City, MO 63019. This location is open Monday through Friday 10-5.

Families in need with a referral may walk in any time during our hours of business.   NO APPOINTMENT NECESSARY!

Social workers, donors of children's items, and volunteers may walk in at any location during business hours.  NO APPOINTMENT NECESSARY! Please just come in, we would love to see your face.

Q: How does HHMD identify families in need?
A:  We have established a trusted network of local non-profit agencies and organizations to refer families to us on a regular basis.  In order to ensure our donors that we are serving only those families who are truly in need,  we must receive a referral from one of our Referring Agencies.  In the event that a family is unable to obtain a referral, the parent(s) must attend a Life Coaching session at HHMD in order to be served.

Q: How can my organization become an HHMD referral partner?
A: Please submit the 'Become a Partner' form on our Partners page to join us!

Q:  How do HHMD referral partners refer a family in need?  
A: The Best Way: Email us the name of your client by submitting the 'Refer a Family' form on this website.  Once you have emailed us, please let your client know that you have done so, so they know they can come to HHMD.  Please tell them to walk-in to any of our locations during business hours. Calling us will only delay our ability to serve your clients.

Please note: Once your client has been referred, there is no need for them to email or call us first.  NO APPOINTMENT NECESSARY!  Referred families can walk into any of our locations during business hours.

Q: How can my family get a referral for HHMD?
A: If you are a family in need, please ask your nurse, social worker or case worker to email us a referral by submitting our 'Refer a Family' form on this website.  Before you come to HHMD, please check with the person who is sending your referral to ensure the referral has been sent or we will not be able to serve you.

Q:  I have a referral. What do I do next?

A:  Once you receive a referral form or you know that a referral has been sent to us, you may simply walk into any of our locations during business hours without an appointment. There is no need for you to email or call us first! 

Q:  What services does HHMD provide?
A: Please see our Home page and our page called 'The Details' to see the specifics on what we provide to families.

Q:  What % of your budget goes directly to serve those in need vs. administrative costs?

A:  We use 98% of our budget to directly serve those in need!  We work hard to run a very efficient organization and are fortunate to have generous partners, local families and volunteers who donate their time and all of the children's items we provide to those in need!

Q: What types of donated items does HHMD accept?

A: Please see our Take Action page for a complete listing.

Q:  What hours/days can I drop off donations at your warehouse?

A:  You may drop off donations at any of our four locations during business hours. There is no need to call or email us first, just drop on by! 

Q:  Can you come pick up my donations?

A:  If your donation is too large to fit into your vehicle we would be happy to pick up it up, within reason. Please keep in mind that all pick ups are done by volunteers with their own vehicles, gas money and time.  Please disassemble any cribs and bed frames, we cannot accept king sized beds. Please send us a note on our Contact page to arrange a pickup. 
 

Q:  How can individuals or organizations make financial donations to HHMD?

A:  Please go to our Take Action page to donate through Paypal!  If you'd prefer not to donate online, you can send a check made out to 'Helping Hand Me Downs' to the following address!  Thank you!

Helping Hand Me Downs

P.O. Box 11385

Clayton, MO 63105

Q:  Is my donation tax deductible? Can I get a receipt for tax purposes?

A:  Yes and yes!  HHMD is a 501(c)3 organization.  If you are making a financial donation online, please send us a note on our Contact page to request a receipt for tax deduction purposes.  If you are donating children's items, you can just let us know that you need a receipt during donation drop off or pickup.

Q:  What type of volunteers do you need?  How old do you need to be to volunteer?

A: HHMD is always looking for volunteers to sort incoming clothing donations, pack bags for families, pickup donations and/or deliver furniture!  We believe strongly in instilling the importance of serving the community at a young age and encourage all ages to volunteer at HHMD!  Individuals or small groups/families (2-4 people) can just walk in during our hours.  If you need a different day, let us know!  If you have a large group, see below.

Q:  Can groups volunteer?

A:  Whether you are a boy scout or girl scout troop, a group of middle or high school students, a church group or a mom's club, you can send us a note on our Contact page to set up a day for you to volunteer at our warehouse. 

Q:  Do families served ever come back and volunteer? 

A:  Yes they do, and we love it!!  Many of the families we serve look forward to giving back to the community once they are able!